Q: How can I print instructions?
A: Our web page is programmed using frames, the best way is to right click on the information you wish to print and open that frame in a new window. This will allow full screen display and printout. On commonly printed pages we have added a print button for convenience.
Q: What is my SMTP (e-mail) server address?
A: The SMTP address is the same as the domain name for both incoming and outgoing servers (for example 10Stream.com for the www.10Stream.com site).
Q: If I have a firewall are there any special settings?
A: Yes, you will need to ensure that your firewall will pass the following IP port numbers:
Port 110 POP
Port 113 POP Authentication
Port 25 SMTP
Port 2095 Webmail
Port 2096 Secure Webmail
Q: Can I use pop3 and webmail clients on my mailbox account?
A: Yes, however all messages downloaded to the POP3 client cannot be seen by webmail.
Q: Can forwarding accounts be combined with mailboxes?
A: Yes, you can have mail forwarded and retained in the mailbox on the server, but it requires two separate accounts.
Q: Can I have incoming mail forwarded to two places?
A: Yes, but there is an additional charge for this.
Q: Why are there additional charges for space and/or forwarders?
A: We are charged by the megabyte for disk space and data transmission. We are carefully managing costs to keep the fees low for everyone.
Q: Is there a limit on mailbox size?
A: Yes, mailboxes are currently limited to 2meg per mailbox. Larger mailboxes are available.
Q: What happens to incoming mail if my mailbox is full?
A: The incoming mail will be rejected with a mailbox full message.
Q: How do I change my password?
A: The opening screen for the webmail has a selection for changing passwords.
Q: I am attempting to change my password, but I get the following screen, what should I do?
A: We share the certificate with other web sites to keep costs down, as long as it indicates the cert is from hmdnsgroup.com accept it.
Q: How do I change my forwarding address?
A: You must currently send in a support request to effect a change.
